Cloud Technical Solutions Engineer, Networking/Media Content Delivery Network

Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with one common scripting or coding language (e.g., Python, shell scripting).
Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
Systems experience (e.g., Linux, Unix) or a similar operating system (e.g., macOS, Windows).

Experience with Kubernetes or container networking.
Experience with software-defined networking (SDN) in public cloud environments or with SDN software.
Familiarity with the Hypertext Transfer Protocol (HTTP) protocol and APIs based on HTTP.
Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).

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