Client Onboarding & Support Analyst (Spanish-speaking)

Recruitment for

Your responsibilities

• Lead the on-boarding process, verifying that all the requirements are in place for client setup;
• Work jointly with Product Development, Operations, IT and Client Service Desk teams in the context of a new client onboarding into CapLink application;
• Deliver training sessions/provide support with onboarding into CapLink application (this may include travelling to client’s location at onboarding stage)
• Perform user access management (creation/modification/reconciliation);
• Provide technical service support for Private Capital clients using the web portal;
• Navigate the portal and understand its standard functionalities (including understanding of eFront - FIA);
• Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases;
• Answer incoming client queries related to the web portal usage & user set up/access;
• Answer client’s analytical query – clarify analytics issue or re-route with Stakeholder Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed;
• Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points.

Employer requirements

• Experience in banking / financial sector / Securities Services;
• University degree;
• Fluent working knowledge of English and Spanish
• Independence in the performance of entrusted tasks;
• Active listening and negotiations skills;
• Excellent organizational & communication skills;
• Stress resistance and ability to work under deadlines;
• Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services will be considered as a strong asset.

What employer offers

• Hybrid work mode,
• Equivalent for remote work expenses,
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities,

Benefits