Claims Agent Specialist (Bike & Sports Focus) m/w/d

buycycle & you

We are the leading marketplace for pre-owned bikes. We’re always on the lookout for passionate and talented individuals who share our mission and values. If you’re interested in joining buycycle but don't see an opportunity that you'd like to apply to, drop an application below.

Your tasks

About the role

As a Claims Agent Specialist, you play a key role in ensuring a fair, smooth, and customer-focused claims process on our platform. You support buyers and sellers in resolving issues related to products—primarily bicycles—by providing timely, empathetic, and solution-oriented assistance.
Your expertise in cycling and/or endurance sports helps you better understand customer concerns, assess situations accurately, and find balanced solutions for all parties involved. Working closely with the Claims and Customer support teams, you contribute to continuously improving our processes and delivering a seamless user experience.

Your responsibilities

• Handle and resolve customer claims related to products sold on our platform, primarily bicycles
• Assess situations carefully and find fair, practical solutions for buyers and sellers
• Communicate with customers in a professional, empathetic, and clear manner
• Use your product knowledge and sports expertise to better understand and evaluate claims
• Identify recurring issues and share insights to help improve claims processes and product features

About you

• Several years of professional experience in Customer Care, Customer Service, or Claims Handling
• Excellent verbal and written communication skills in English
• German or additional languages are a plus
• A strong service mindset and genuine enjoyment in interacting with customers
• Strong problem-solving skills and high attention to detail
• The ability to remain calm, flexible, and solution-oriented in challenging situations
• A structured and independent working style
• Confident use of digital tools and customer support systems, or the ability to quickly learn new tools
• A passion for cycling and/or other endurance or outdoor sports
• Basic product or technical knowledge of bicycles or sports equipment, with the curiosity to further expand your expertise

Why us?

We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage. We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Contact

The process Hiring Manager call → case study → meet the team, People team & Founder Empowering Diversity and Growth