Your tasks

**Role Overview:**rt. The role will involve 3rd level hardware break-fix services and a full IMAC (Install, Move, Add, Change) service. You'll also be providing smart hands support for IT security and tape management services. Key Responsibilities:

• 3rd Level Hardware Break-Fix : Provide troubleshooting and repair for HPE X86 estate hardware across the datacentre.
• IMAC Services: Handle the installation, decommissioning, and moves of hardware across the datacentre facilities, using tools like Part Surfer, Intelligent Provisioning, CMDB, and ServiceNow.
• Smart Hands Support : Assist IT Security teams with troubleshooting, replacing hardware units via the RMA process, and configuring replacements to enable remote access for security operations.
• Tape Management: Eject and load tapes for the remote backup team, ensuring accurate backups and storage.
• Occasional Travel: You may be required to travel between local datacentres (though this will not be a regular part of the role).

What We’re Looking For:

• You must have a solid background working in a datacentre, with hands-on hardware maintenance and troubleshooting experience.
• Familiarity with hardware break-fix procedures and basic configurations for IT systems.
• Excellent communication skills and the ability to interact with internal teams in a professional and friendly manner.
• A proactive, flexible attitude, with the ability to work well under pressure and handle unexpected challenges.
• You should enjoy working as part of a team but also have the ability to take initiative when required.

Shift and On-Call Requirements:

We offer

This position is based in Macmerry, East Lothian, and candidates should be within easy commuting dista

• The role operates on a shift rota, including early and late shifts.
• You will also be required to provide on-call support for out-of-hours and weekend shifts on a 1 in 4 basis.