Assistant Front Office Manager, Pre-Opening - The St. Regis London

Introduction

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations.

Key Responsibilities

You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.

• Support the Front Office Manager in managing daily operations across all front office areas
• Ensure an efficient and elegant check-in and check-out process for all guests
• Lead and inspire the front office team, fostering a culture of excellence and collaboration
• Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
• Monitor guest satisfaction and implement strategies for continuous improvement
• Assist with staff scheduling, training, and performance management
• Uphold compliance with all brand standards, policies, and procedures
• Act as the Front Office Manager in their absence, ensuring operational continuity
• Communicate effectively with other departments to deliver a flawless guest experience

Your profile

Core Competencies

We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:

• Previous experience in front office or guest services within a high-end hotel environment
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team
• A commitment to delivering personalised, anticipatory service
• Excellent organisational and problem-solving abilities
• Knowledge of front office systems and procedures

We offer

Additional Information

Job Number 26021842

Job Category Rooms & Guest Services Operations

Location The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)

Schedule Full Time

Located Remotely? N

Position Type Management

At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.