2nd Level Support Specialist (German)

Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon is a multi-factor authentication platform used by hundreds of customers across the globe to protect employee logins to networks, servers and applications.We are looking for a long-term employee who will provide technical support to end users of Rublon MFA in German and English.How You’ll WorkLocation – Remote or from our offices in Kraków or Zielona Góra in PolandCommunication – German and English for external support interactions, English/Polish (where required) for internal team communicationTools & Environment – Modern hardware setup and business software toolsHardware & Lab Access – modern laptop plus isolated virtual test environments and security keys (TPM-enabled devices, FIDO2 keys) for hands-on research.Development – Access to training and professional development resourcesBenefits – Company-specific benefits (e.g., medical care, wellness programs, flexible working hours) depending on employment contractWhat You’ll DoAs a 2nd Level Support Specialist you will play a key role in delivering timely, accurate technical support and contribute to continuous improvement of support operations:Provide second level technical support to end users via ticketing system, phone, and emailTroubleshoot, identify, analyse, and implement solutions to reported issuesSupport deployment, configuration, and ongoing management of business applicationsFacilitate escalation and resolution with third level support or development teamsCollaborate with internal teams to ensure seamless support operations and knowledge sharingUpdate and refine support documentation and knowledge base itemsApply best practices in incident, change, and issue managementWork is typically performed on business days within established support hours; extended coverage (e.g., occasional on-call or 24/7 support) may be available as required.Skills and Qualifications You BringExcellent written and verbal command of German (C1 or higher)Very good written and verbal command of English (C1 or higher)Experience in a technical support role using a ticketing systemSolid understanding of IT support workflows (incident and issue management)Familiarity with Windows Server and Linux environmentsStrong prioritisation skills and ability to work independentlyClear communication and customer-oriented mindsetYou are confident using standard business software and can convey technical concepts clearly both internally and with customers.Nice To HavesITIL certification or equivalent process experienceExperience with Windows Server administration (e.g., Active Directory/LDAP, PowerShell)Exposure to Microsoft 365 technologies (e.g., Entra ID, Intune)Experience with cloud platforms such as Amazon AWSUnderstanding of Identity & Access Management (IAM) conceptsPrior experience in information security or related domainsWhy ApplyJoin a collaborative support organisation that values professionalism and qualityWork on meaningful customer-facing technology that supports business operations globallyOpportunity to grow your expertise in enterprise software support and related technologiesBe part of a dynamic team where problem-solving and customer success are central to our missionSteps After You ApplyYou will be invited to an initial online meeting with a recruiterA technical assignment or scenario discussion will be shared and reviewed with a technical leadFollowing successful evaluation, you’ll be invited to a final interview and potential offer