Introduction

Excis is a global leader in IT support that is characterized by innovation and collaboration. We are looking for a Proactive Desktop Support Engineer to manage hardware, software, and IT resources across multiple locations. Join us and start a rewarding career in a supportive, family environment where you will look forward to working every day.

- Customers in over 190 countries

- Over 6000 engineers

- Over 200 corporate customers

We cultivate an open, friendly, and supportive, growth-oriented culture where individual performance drives team success. From solving complex IT challenges to celebrating successes together, we put our people first.

Start your journey with Excis and grow with us!

Your tasks:

End-user support for Windows 7-10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and help desk ticketing systems; Mobile device management (iOS/Android) and ensuring device security through enterprise encryption.

Efficiently diagnose and resolve technical issues using strong analytical and troubleshooting skills; Manage Windows devices through Active Directory and meet service expectations through effective multitasking and SLA compliance.

Excellent internal customer service through clear communication and relationship building; Adaptability in a dynamic IT environment and availability for after-hours or weekend support when needed.

Your profile

RequirementsWhat you should bring with you:Fluency in German and English as well as a valid work permit for a full-time position in Germany. Preference is given to German citizens or persons with permanent residence permits.

Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts such as TCP/IP and VPN.

Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.

Proven ability to diagnose and solve technical problems efficiently, with strong problem-solving skills.

Excellent multitasking, time management and interpersonal skills, with a focus on high-quality customer service and adherence to deadlines.

Why work with us?

At Excis, your work counts. You will be part of a dynamic, hands-on team where your technical expertise will directly contribute to user satisfaction and operational success. We provide a supportive environment that encourages professional development, continuous learning, and collaboration with various technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Contact

Are you ready to make a difference and advance your career? Apply now at Excis Germany and be at the forefront of IT support excellence!