you!About us

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!We're looking for an Account Manager to join our Customer Success function in our growing office in Hamburg. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its real value.

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

What you'll be doing:

In this role, you will be responsible for a large portfolio of our DACH-based Midmarket customers and their retention. You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, and ensuring that the maximum value is derived from Trustpilot's products.

Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal

Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them

Convey best practice examples that drive ROI for the customer

Ensure Trustpilot becomes the value-adding partner in targeted accounts

Act as a trusted adviser, advocating client needs back to Trustpilot's internal support, product, engineering and sales teams

Successfully upsell Trustpilot's products and discover new revenue opportunities

Ensure renewals, Increase renewal rates and reduce churn

Mapping various accounts in order to cross-sell into other parts of their business

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Successfully onboard clients and ensure they fully utilize their paid subscription

Who you are:

Fluent in German. Along with English working proficiency.

Experience managing a large portfolio of Core customer accounts with a focus on achieving a high renewal/retention rate

Consistent track record of hitting targets in a similar capacity over the past few years

Demonstrated experience in SaaS with subscription-based, renewal license models

Ability to build and maintain strong relationships with multiple stakeholders

Excellent communication and negotiation skills

Adept of uncovering new revenue opportunities

Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

Experience with selling in a competitive environment

We offer

Hamburg

2025-08-07T10:00:15-04:00

We are:

Enthusiastic about what we do. Our sales teams are super collaborative and it's a fun place to work if you enjoy seeing your hard work recognised and rewarded.

Our culture is fast-paced and our employees grow as we do. You'll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.

Ideas people. We like our employees to be creative and always advocate for new ways of working

What's in it for you?

Competitive compensation package + bonus

20 holiday days with an additional 8 days after 6 months of continuous employment

2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist

Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense

Health benefit of 50€ a month which you can use to spend on anything that supports positive health

Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan

Still not sure?We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.