Why This Role

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Exciting

Public sector is our fastest-growing segment in Germany. With InfoServiceNow, we are investing heavily in this market and accelerating our expansion. This means significant opportunities to win new business, influence high-impact projects, and be part of a top-priority strategic initiative for our

.What you get to do in this

.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed

:

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and

Your profile

Job Description

To Qualify for This Role

You must have a strong track record in enterprise software sales, ideally 5–7+ years, with proven success selling into the German public sector. You will already have established relationships within organizations such as Agentur für Arbeit and leading insurance providers, enabling you to quickly identify and develop revenue opportunities. Fluency in German is essential. You are based in Munich, Nuremberg, or Frankfurt or close by towns, with allocation to either our Munich or Frankfurt office of ServiceNow

• Services

Qualifications

To be successful in this role you :

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bundesagentur für Arbeit, Gesetzliche Unfallversicherung und Deutsche Rentenversicherung account experience
• Deep knowledge of the public sector landscape in Germany
• Existing network and established relationships with key public sector clients, especially within Bundesagentur für Arbeit, Gesetzliche Unfallversicherung und Deutsche Rentenversicherung
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/

We offer

• )

Information

Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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