Welcome at West

Do you believe in quality, service and team spirit? Then implement these values together with us.

Make a difference as a

Scientist as Technical Account Specialist Europe

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.

Location: Eschweiler, North Rhine-Westphalia, DE

Department: TCS

This is a hybrid position (3 days per week) working in our office at Eschweiler, Germany. Candidates applying must be residing within a 50-mile commutable distance to the job location.

Job summary

This role supports multiple customer accounts in all market units as needed with moderate guidance and direction. It provides technical, scientific support relating to West's products, processes and services portfolio and identifies and assists in closing sales opportunities. The role is the technical interface between the customer and West's functions.

Essential duties and responsibilities

• Drug-closure compatibility
• Packaging recommendations
• Component processing
• Functionality
• Product / packaging development
• Extractable / leachables and other test requirements
• Other information as needed to help assure West products will meet their requirements
• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the West organization
• Update the Sales teams on technical issues / projects within customers:
  • Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects
  • Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects
• Prepare technical presentations
• Conduct technical seminars / symposiums with customers
• Educate customers on product applications
• Share industry insights with customers
• Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West analytical laboratories
• Build expertise in key market knowledge areas over and above the internal trainings
• Work closely with all other members of the Global Technical Customer Support team to assure open communication and a high level of effectiveness

Qualifications

• Bachelor's degree in a technical field (chemistry / biology / engineering / pharmacy / food technology) required
• Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required
• 1–2 years of experience in related fields, e.g., the pharmaceutical, or medical device industry, required
• Proactive, competitive, presentation, problem-solving, communication, analytical, prioritization, detail-oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written / oral)
• Willingness to global travel
• Must be able to understand direction and adhere to established procedures
• Besides English, additional language skills like Spanish, French or German would be a plus
• Sedentary – exerting up to 10 lbs / 4 kgs of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What sets us apart?

• Internationality – As an American company, we live a global cooperation within international structures
• Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
• Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
• Social engagement – We support local aid organizations through various actions organized by our employees
• Diversity – We at West value the wide range of our employees who make up our company
• Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
• Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
• Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us

Have we aroused your interest?

Then become part of our West family! Please apply online with your complete application documents in English via our recruiting system!

We are looking forward to meeting you!

West Pharmaceutical Services Deutschland GmbH & Co. KG

Kiefernweg 5, 52249 Eschweiler, Tel.: +49 2403 796-0

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and / or drug screening.

www.westpharma.com