​Bring out your best

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

Your tasks

YOUR FUTURE ROLE

You will be accountable for the business, market and revenue success of a major sub solution ensuring successful market adoption and deployment.

Key responsibilities include:

• Developing comprehensive go-to-market strategies for the sub-solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
• Identifying and capitalizing on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub-solution's success.
• Building and presenting robust business cases for growth initiatives to Executive Leadership to facilitate informed decision-making.
• Amplifying the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
• Establishing and nurturing relationships with customers, prospects, partners, and industry analysts to support business development.
• Collaborating with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
• Supporting strategic deals (with customers and partners) and executing go-to-market campaigns to achieve business objectives.
• Serving as a thought leader and the primary global SPOC (Single Point of Contact) for the sub-solution.

ABOUT THE TEAM

The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth, bookings, and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally, this team is tasked with developing go-to-market strategies and maintaining strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.

YOUR PROFILE

• Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
• A minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
• Previous experience in a Go-To-Market role is a plus.
• Bachelor's degree in Business Administration, Engineering, or Computer Science from an accredited university.
• An MBA or advanced degree in a related discipline is preferred.
• Proven ability to act as a strategic advisor to SAP, customers, and partners.
• Strong lateral leadership skills and a demonstrated capacity to think creatively and 'outside the box.'
• Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
• Ideally, the candidate has experience with SAP Customer Experience solutions.

We offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 431911 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet | Additional Locations: #LI-Hybrid