Introduction

About StartSteps

StartSteps helps people in Germany upskill for tech roles and land jobs through industry-aligned training and employer partnerships.

Role summary

StartSteps is seeking to hire a full-time student administrator role in Berlin (hybrid) to support our programs.

Your tasks

This role will be responsible for supporting the administration of our programs day to day. There will be a role development phase to gradually take on the full scope of responsibilities over the first 3-4 months.

Tasks

Administration Tasks:

• Administration tasks for students of our programs including:
• Paperwork and contracting for students contracts and educational voucher management
• Student tech equipment management
• Tracking and reporting of attendance data
• Managing incoming and outgoing post and email correspondence
• Related back-office tasks

Student Support Tasks:

• Own course kickoffs to welcome students to the course and help them have a productive start.
• Become the go-to person for student support: offering proactive check-ins and fast help for students.
• Improve our admin systems: simplify templates and tracking, reduce back-and-forth, and keep data clean and up to date

Requirements

• 2 years of experience in program or student administration as well as customer experience with clients, students or customers.
• You are a people person, with the ability to establish productive working atmospheres and good relationships with a wide range of people.
• You have excellent organizational skills with a reliable, precise and structured way of working and an affinity for digital processes.
• You are independent, communicative and an organizational professional.
• Excellent written and verbal communication skills in English and German, C1 in both languages.

Benefits

Type: Full-time
Location: Berlin-based Hybrid
Start: February (approx.)

• Competitive salary.
• Opportunities for professional growth and skill development through support and mentorship.
• Be a part of a mission-driven organisation making a real impact on the world through education, including promoting diversity in the tech industry and teaching digital skills in developing countries.
• Join a fast-moving and innovative company with autonomy and freedom to make decisions and lead initiatives.
• A dog-friendly office in the heart of Berlin, as well as flexible remote work options.
• An inclusive team culture that values diversity and promotes a sense of belonging.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.

Contact

Please include in your cover letter a section regarding previous experience related specifically to program administration and customer experience.

The review and interview process will begin in mid-January.