Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This is a unique opportunity to join a team of Ex-Strategy Consultants, working closely with the Central European Leadership Team of ServiceNow, and make an impact in one of the fastest growing companies in the SaaS industry by supporting our customers in transforming their business enabled by technology.
We set up a specific program for Strategic Customer Development in the region (Germany, Switzerland, Austria and Eastern Europe) and want you to join us to drive this to its full potential! ServiceNow is looking for highly talented and passionate individuals who can effectively support our Account Teams working with our most strategic customers by serving as End-2-End Coaches.

Your tasks

We are therefore looking for individuals who can develop deep insight into the priorities of our strategic customers to shape a joint vision for change and a strategic plan for the next 3+ years, including substantial opportunities for ServiceNow. You will support in articulating and presenting CxO communication on how our solutions can help achieve this vision and deliver maximum business value. You will develop corresponding Exec Engagement plans and serve as a sparring partner on deal constructs & negotiation strategies. In addition, our team will provide the drumbeat and execution power on strategic deals beyond the defined set of focus customers.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• At least 4+ years of experience at a Top Tier Consulting Firm apart from other experience
• MBB background at a Project/Engagement Manager level
• PhD/MBA Degree from top school highly preferred
• Very strong structuring and problem solving skills
• Proven ability to manage multiple projects with cross-functional teams at the same time
• Ability to synthesize insights and build CxO-ready storylines for effective communication
• Ability to analyze Exec relationships and optimize engagement
• “Can do attitude”, high energy, comfortable with tight deadlines and a fast-paced environment
• “Commercial drive” (experience of working with Sales leaders is preferred)
• Fluency in English and German

We offer

• required

Information

Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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