Your Responsibilities as a Technical Support Specialist (m/f/d) -

Technical Support and Customer ServiceThe Technical Support Specialist will be deployed on-site at CTL customer locations in Europe, Africa, and the Middle East, which represents approximately 75% of the role. The position includes technical support (software and hardware) for CTL’s products, programming tasks for the CTL group, as well as training sessions and product presentations for customers.

- Install, commission, maintain, and support our biotechnology systems, instruments, and software—both remotely and on-site.

- Analyze, diagnose, and resolve technical issues in close collaboration with our development and service teams.

- Perform functionality tests, validation, and quality checks before shipment.

- Train customers on the operation and maintenance of our systems and software solutions.

- Provide technical advice and service support within the EMEA region (Europe, Middle East, Africa).

Troubleshooting and System Understanding

- Independently troubleshoot and repair electronic, mechanical, and IT components.

- Support continuous technical improvement and document service cases.

- Apply and further develop CTL’s technological toolset within the field of immunoassay and immune monitoring.

Collaboration and Responsibility

- Work closely with sales, development, and customer service departments.

- Take ownership of assigned tasks, demonstrating accuracy, reliability, and initiative.

- Willingness to travel within Europe, and occasionally to the Middle East and Africa.

Your Profile

- Completed degree in Computer Science, Mechanical Engineering, Electrical Engineering, or a comparable technical discipline.

- Strong technical aptitude combined with analytical and solution-oriented thinking.

- Excellent English language skills, both written and spoken (German language skills are an advantage).

- Enjoyment of customer interaction and working in an international environment.

- Independent, structured, and team-oriented working style.

- Willingness to travel within the EMEA region.

- A valid passport and the ability to obtain required travel visas for customer destinations in Europe, Africa, and the Middle East.

What You Can Look Forward To

Weitere Berufsbezeichnung:

Techniker/in - Elektrotechnik (Info./Komm.)/B. Prof. Technik

Stellenbeschreibung: - Flexible working hours for your individual work-life planning.

- Competitive salary.

- Attractive career development opportunities.

- Company pension plan.

- Urban Sports Club membership.

- Regular company events.

- A respectful and appreciative work atmosphere in a great team.

Interested?

We look forward to receiving your complete application — including your cover letter, CV, and relevant certificates.

We’re excited to get to know you!