Introduction

Freedom24, part of a fast-growing international financial group listed on NASDAQ, is expanding across Europe and is currently looking for a highly responsible and attentive to detail Compliance Officer to join our team in Berlin, Germany.

Join us and become part of a professional, dynamic team shaping the future of investment services in Europe.

Responsibilities

Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;

Resolving client issues efficiently, ensuring high-quality service and satisfaction;

Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;

Maintaining accurate records of client communications for compliance and audit purposes;

Escalating technical or complex issues to relevant teams for resolution;

Proactively addressing client concerns to prevent dissatisfaction;

Collecting and analyzing customer feedback to improve service offerings;

Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;

Collaborating with the Compliance and Risk teams to mitigate client-related risks;

Other activities as per request(s) of the Company with the skill set of the Employee.

Requirements

Bachelor’s/Master’s degree in Economics, Finance, or a related field;

1-2 years of experience in customer support within the financial sector; experience with a broker is a plus!

Fluent in German, both written and spoken;

Fluent in English, both written and spoken;

Excellent communication skills;

Conditions

Berlin, Germany Opportunity to work in an international company;

Competitive salary;

Partial compensation of annual fee of a private insurance scheme;

Interesting tasks and projects;

Professional development and work in a team of experts.