Introduction

This position is currently offered as a part-time role based in Berlin

We’re Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we’re looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.

Tasks

• Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.
• Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
• Conduct in-depth research on country-specific legislation and medical landscapes related to fertility, pregnancy, and menopause.
• Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
• Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
• Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Your profile

Requirements

Key Skills

• Customer Service: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.
• Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.
• Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.
• Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting.
• Collaboration: Thrives both independently and in a team, with a proactive, solutions-focused mindset.
• Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.

What We’re Looking For

• Certified midwife with hands-on patient experience.
• Confident, kind, and communicative, with a natural ability to make people feel at ease.
• Comfortable in collaborative, dynamic environments.
• Experienced in, or highly interested in, virtual care and digital health.
• Fluent in English (spoken and written).

Bonus Points

• Knowledge of global pregnancy practices.
• Experience in a customer care role.

Benefits

• Annual gross salary range: €22000-30000/ year.
• Bonus program & company equity.
• Fertility & family-building benefits: Access to Progyny Global Platform + €5,000 benefits budget.
• Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
• Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.
• Urban sports club membership discount
• Hybrid work: Up to 2 days per week from home.
• Remote work: Up to 8 weeks per year.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees