Your role

As a Partner Success Manager (all genders) based in Berlin, you will be responsible for the end-to-end support of our partner network – from contract signing through the initial onboarding processes. Your focus will be on communication and administration, while collaborating closely with our field sales team to ensure strong and lasting partnerships.

• Communication & Support: Act as the primary contact for our partners via email, ticketing system, video calls, and phone. Handle organizational questions, resolve special cases, and coordinate internal processes
• Data Management & Administration: Create and maintain accurate partner records in CRM and support systems, ensuring all data is up to date and complete
• Contract & Onboarding Processes: Guide partners from contract conclusion through their onboarding journey, ensuring a smooth start
• Collaboration with Field Sales: While your main focus is on administration and partner care, you will work closely with our field sales colleagues to strengthen partner relationships
• Optimization & Quality: Identify opportunities for process improvements and actively contribute to a high-quality partner experience

Your profile

• Degree in Business Administration, Management, or comparable qualification

• Experience in Partner Management, Customer Success, Administration, or Sales Support

• Strong communication skills across multiple channels (email, ticketing system, phone, video calls)

• Accuracy and enthusiasm for structured data management within CRM systems, such as Google Suite, Salesforce and Zendesk

• Initiative, accountability, and excellent organizational skills

• Excellent German skills (C2 level) and solid English proficiency

• Based in Berlin

• You are already familiar with the topic of “ Health & Nutriens”, either

  professionally or personally, and it genuinely interests you

What we offer

• An appealing discount on all of our Sunday Natural products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We, the Sunday Natural Group, like to celebrate with each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Lars Born

Contact

Apply with your English CV and cover letter via our application portal.