Introduction

• Infrastructure as a Service (IaaS)Our mission is to simplify IT operations, making IT teams more efficient and users more productive.

Your tasks

The Role Description About the RoleWhat You'll be Doing

• Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs
• Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
• As the \"single point of contact\" for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed

About UsWhat You'll Love ding and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and \"go-to\" person

for your partners and will focus on helping them to succeed with their busi

ness objectives. - Berlin, Germany NinjaOne automates the harde

st parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The

NinjaOne automated endpoint management platform is proven

to increase productivity, reduc

e security risk, and lower costs for IT teams and managed service providers

.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As a customer advocate and product expert, you excel at influencing and inspiring customers - with the ultimate goal of developing more NinjaOne disciples
• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Account Manager, you enjoy \"owning\" a portfolio of accounts and guiding them through the customer journey
• You are fluent in German and English
• You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
• Customer-minded, always trying to provide the most value possible
• Excited by working in an ever-evolving and fluid solution-focused environment
• High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
• Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically

We offer

Location es. - Berlin, Germ

NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is

Additional Information

s #1 on G2 in endpoint management, patch management

, remote monitoring and management, and mobile device management. Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefi

ts Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SB1