The role holder demonstrates competence in repairs, replacements, and

recalibrations on “Standard jobs” without supervision

Consistently delivers all operational responsibilities to contribute to team goals

May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisor

or Team Leader

May learn and perform flat glass cutting as needed

Carries out core customer service activities, communicating effectively by

understanding and responding to customer needs to deliver great service

Finds appropriate opportunities to present and sell Value Added Products and

Services (VAPS)

Understands company policies and procedures and complies with them

Understands and works towards branch and personal KPIs

May mentor and support other team members