SprintRay Europe GmbH is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in providing high-quality 3D printing solutions for the dental industry and are expanding rapidly. To support this growth, we are transforming our order management team into a proactive Sales Support organization and are looking for a skilled and motivated Sales Support Team Leader (f/m/d) to guide this transformation.

As Sales Support Team Leader, you will functionally lead a team responsible for supporting sales activities that are not directly handled in the field. Your role is critical to ensuring smooth operations, high-quality communication, and a seamless customer experience - primarily for our dealers and distributors across the region.

You will manage and optimize processes, support the Area Sales team, and serve as the key point of contact for order-related topics. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment and is eager to explore automation and new technologies to drive efficiency.

Deine Aufgaben

• Lead, coach, and develop the Sales Support team across the EMEA region

• Support customer onboarding in coordination with Sales and Finance

• Maintain customer data in the ERP system

• Provide accurate product information, pricing, and availability to internal and external stakeholders

• Support Area Sales with quotations and sales-related queries

• Serve as primary contact for order confirmations, delivery updates, and invoice inquiries

• Oversee the entire Order-to-Cash process, ensuring timely and accurate execution

• Proactively communicate with distributors and sales teams on order status, shipments, and backorders

• Handle invoice discrepancies, complaints, and product returns using approved systems

• Collaborate with Finance on account creation and credit management

• Coordinate with the Fulfillment team on logistics for shipments and returns

• Drive efficiency in customer communication channels (email, chat, phone

Dein Profil

• Commercial education or relevant university degree

• Proven experience in a customer-focused administrative role

• Fluent in German and English (written and spoken)

• Strong communication and problem-solving skills

• Leadership experience is an advantage

• High attention to detail and accuracy

• Experience with ERP and ticketing systems

• Excellent time management and organizational skills

• Team-oriented with a proactive, hands-on approach

Was wir bieten

• A varied and challenging role in which you can help shape and implement your own ideas
• Working in a dedicated team with open communication in a motivating work environment in a growing technology company
• Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
• Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
• Flexible working hours
• 30 days vacation and birthday off
• Adequate performance-related remuneration
• Opportunities for further training and qualification
• Free snacks and drinks
• Extensive training and colleagues who are available to answer questions

Kontakt

Claudia Frank

Head of People Services

Telefon: 0049 172 5757686