Introduction

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Your tasks

Job Description

Role Overview

We’re hiring a Staff Product Service Engineer with deep expertise in MariaDB and PostgreSQL to support, optimize, and scale our database-backed services. This role is pivotal in ensuring high availability, performance, and reliability across customer-facing platforms and internal systems.

Key Responsibilities

• Serve as the technical engineer for database operations, focusing on MariaDB and PostgreSQL environments
• Diagnose and resolve complex production issues related to database performance, replication, and availability
• Collaborate with product and engineering teams to design scalable data architectures and service integrations
• Automate routine database maintenance tasks and contribute to infrastructure-as-code initiatives
• Implement monitoring, alerting, and backup strategies aligned with SLAs and compliance requirements
• Provide guidance on schema design, query optimization, and data lifecycle management
• Mentor junior engineers and contribute to service reliability best practices

Your profile

Qualifications

Required Qualifications

• Extensive hands-on experience with MariaDB and PostgreSQL in production environments
• Strong understanding of database internals, indexing strategies, replication, and failover mechanisms
• Proficiency in SQL performance tuning and query optimization
• Experience with backup/restore strategies, disaster recovery planning, and data migration
• Familiarity with monitoring tools (e.g., Prometheus, Grafana, pg_stat_statements)
• Fluent in German and English (written and verbal)
• Ability to travel to our customer site in Germany.
• Ability to be on-call if required.
• Due to the nature of the role and regulatory requirements for this role, only candidates who are German or EU citizens can be considered.

Preferred Qualifications

• Experience with cloud-hosted database services (e.g., Amazon RDS, Google Cloud SQL)
• Knowledge of containerized database deployments (e.g., Docker, Kubernetes)
• Scripting skills in Python, Bash, or similar for automation and tooling
• Exposure to CI/CD pipelines and DevOps practices related to database changes

We offer

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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