The role holder demonstrates competence in all role requirements (repair,
replace, recalibration and flat glass cutting) and consistently delivers all
operational responsibilities to contribute to team goals
Works independently on any type of vehicle without supervision or support
from a team leader
Delivers great customer service by understanding and responding to all
customer needs, managing expectations and balancing priorities
Finds appropriate opportunities to present and sell Value Added Products and
Services (VAPS)
Role models proactive engagement in complying with all policies, standards,
and procedures with particular focus on the management of Health and
Safety compliance
Proactively contributes to engaging the team in meeting and exceeding KPIs
Mentors and supports other technicians