Job Title: IT Support Consultant – On-Site (Workplace & Infrastructure Support)Location: Dubai, UAE (On-site)Engagement Type: Consultant (Employment Contract)Role OverviewWe are seeking an experienced IT Support Consultant to provide hands-on workplace and infrastructure support at our Dubai office. This role will serve as the primary on-site IT presence, delivering first-line and physical technical support while working closely with Tech teams. Key Responsibilities Provide hands-on end-user workplace support for laptops, thin clients, and peripherals Perform hardware-related activities including cabling, device delivery, setup, imaging, resets, and replacements Manage and maintain local IT stock, storage, and asset tracking to ensure accuracy and availability Act as on-site support for the technical room, providing basic server and networking assistance under guidance from remote teams Coordinate with global Tech teams for issue escalation, resolution, and system integration Troubleshoot and resolve first-level hardware, software, and connectivity issues Manage end-to-end hardware incident resolution in coordination with Lenovo Support password and security-related matters (e.g., BitLocker, BIOS) Handle incident management for software and network-related issues Assist with software packaging activities (AVC / AMC) Support services including SD-WAN, WiFi, LAN, and video conferencing during outages, upgrades, and refresh activities Support IT onboarding activities, including license and service activation when self-service processes fail Candidate ProfileMust-Have Skills Solid experience in end-user hardware and software support Basic understanding of server and networking environments Strong troubleshooting skills across hardware, software, and connectivity issues Proven experience managing local IT hardware stock and asset tracking Nice-to-Have Skills Experience with software packaging processes Exposure to SD-WAN and enterprise connectivity services Familiarity with security and password management tools such as BitLocker