Key Duties and Requirements: A Roadmap to Your Professional Success 🚀Your Mission: To be the first line of defense for our employees’ technical issues and ensure the physical flow of IT assets runs smoothly. You will work closely with and report to the IT & Security Lead, who will mentor you and provide procedures to follow.Scope of responsibilities:L1 User SupportActing as the first point of contact for employees regarding IT issuesTroubleshooting basic hardware and software problemsProvide support to the administrative departmentEscalating complex issues to the IT & Security Lead based on defined criteriaCollaborate with other teams to ensure seamless IT operationsOnboarding & Offboarding Execution:Preparing workstations and phones for new hiresCreating and maintaining user accounts based on proceduresHandling equipment returns and data wiping for departing employeesAsset Management & Logistics:Physical handling of IT hardwareKeeping the inventory 100% up-to-datePerforming physical inventory checks in the officeDocumentation & MaintenanceWriting simple “How-to” guides for usersPerforming routine maintenance tasksHere’s a set of skills we require:Knowledge of MacOS/WindowsIT hardware knowledgeTroubleshoot problems with systems and programsCommunicative proficiency in EnglishVery good command of the Polish languageNice to have:Knowledge of cybersecurity conceptsBasic understanding of computer networksFamiliarity with Jira and other task management tools to efficiently organize and track project tasksAbility to navigate and leverage the features of Google Workspace for collaborative work, communication and document managementPrior experience working with Apple devices and hardwareCareer Advancement at Your Fingertips: Explore Opportunities with Us 🔥By joining us you will get:Flexible working hours and the possibility to work remotelyPrivate medical healthcare offered by LuxmedBenefit System - MultiSport CardAn inspiring, modern workplace with a great atmosphere based on the nordic working cultureRecommendation program - bonus equal to 50% salary of the newly hired employeeOur main office in Poznan (Poland):In-house gymUnderground parking for bicycles, and scooters, including electric chargersBest-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cerealsEspeo Day: regular lunch or breakfast & office integrationWe are animal friendlyNavigating the Hiring Process: What does the recruitment process for that position look like? 🍀HR Screening with Talent Acquisition Specialist (15 min)Technical Interview with Office IT Administrator (60 min)Interview with Hiring Manager (15 min)Job Offer