Employer: International sensor company

Location: Bielsko-Biała - hybrid work model with one day per week from office and occasional business trips to Zurich (approximately once per quarter)

Salary: 9300 - 12000 PLN gross

Cooperation model: Contract of employment 

Start date: ASAP

Recruitment process: 2-3 online interviews

Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID

Are you ready to solve IT challenges and help people work better every day? 
Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization. 

Our client offers:

-> Sharing the costs of private medical care;

-> Sports activities;

-> Online Trainings;

-> Sharing the costs of life insurance;

-> Flexible working time;

-> Integration events.

If interested, please apply safely through this portal (application rules are in accordance with GDPR). Employment agency Nr 17138.

Daily Tasks:

• Provide first-line IT support for users across different regions and business units;
• Handle incoming requests via portal, phone, or chat in a professional and friendly manner;
• Analyze and troubleshoot software, hardware, and access-related issues;
• Accurately log and document all incidents and requests in the ticketing system;
• Collaborate with second-level teams and partners to resolve more complex cases;
• Maintain high user satisfaction by delivering quality, timely support;
• Support access and user administration via IAM and related tools;
• Continuously develop your technical knowledge and contribute ideas to improve processes.