Introduction

For our customer, a Financial SaaS Tech Company, pplwise is searching for a Global Renewal Manager (f/m/d) for IDnow.

IDnow believes that innovation means developing solutions today for the challenges of tomorrow. Since its founding, IDnow has pursued the vision of making the connected world a safer place. With its identity verification SaaS solutions, IDnow enables companies to make well-founded and reliable decisions within seconds. The company provides robust, secure, and seamless solutions to protect against fraud, identity theft, and forged signatures.

Your tasks

About the Role

We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention.

Key Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio.
• Ensure renewal discussions are initiated well in advance of contract expiry dates.
• Handle contract modifications, including adding new service providers and updating terms.
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process.
• Proactively identify renewal risks and implement mitigation strategies.
• Maintain accurate renewal forecasting and pipeline management.
• Drive customer success initiatives to improve renewal rates and satisfaction.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Negotiate renewal terms that align with both customer needs and company objectives.
• Create compelling renewal proposals and presentations.

Key Performance Indicators (KPIs)

• Renewal Rate: Percentage of contracts successfully renewed.
• Contract Amendments: Number of contract modifications processed efficiently.
• Customer Satisfaction: Renewal NPS/CSAT scores.
• Churn Rate: Percentage of customers lost during renewal periods.
• Net Revenue Retention (NRR): Revenue growth from existing customer base.
• Case Studies & References: Quality testimonials and success stories generated.

Your profile

About You

• Proven experience in contract management, renewals, or customer success roles.
• Strong negotiation and communication skills with ability to influence stakeholders.
• Exceptional organizational skills with ability to manage multiple renewals concurrently.
• Detail-oriented approach with strong analytical and problem-solving capabilities.
• Customer-focused mindset with proactive communication style.
• Experience working with cross-functional teams (legal, finance, operations).
• Proficiency in CRM systems and contract management tools.
• Bachelor's degree in Business, Finance, Law, or related field preferred.
• Experience in SaaS, fintech, or technology sectors is advantageous.
• Fluency in English required; additional European languages preferred.

Expectations and Company Values

• Collaborative Leadership: Demonstrate inclusive team-player mentality with respect for diverse perspectives and working styles.
• Continuous Learning: Exhibit active curiosity and willingness to embrace new challenges, methodologies, and market developments.
• Accountability: Take full ownership of results, commitments, and professional development.
• Excellence Orientation: Pursue exceptional standards in all aspects of work delivery and client service.

We offer

Gestern veröffentlicht

Arbeitsmodell

Remote

Bewerbungsfrist

3.12.2025

Standort

Berlin, Germany

Salary: EUR 90,000 - 100,000 OTE (depending on experience)