What you will do

FinTech Client Support Senior Analyst (Regular Shift)

As a Client Support Services Analyst reporting to the Client Support Services Manager, you will play a critical role in delivering exceptional client support and driving process improvements within the IT support field.

Regular work shift: 9 AM - 6 PM EET/EEST

Key Responsibilities

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents and keep clients informed until issues are resolved.
• Follow the established Release Management process to ensure smooth deployments and timely client updates.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Create and maintain internal knowledge articles while providing guidance and support to junior team members to foster professional growth.

This position is based in Vilnius and offers a hybrid work environment (at least 3 days per week in-office), providing flexibility and accessibility for qualified candidates

What we offer

We offer a competitive, holistic rewards package that supports the well-being of our employees and their families. The base pay range for this role is 2250 - 2650 Eur Gross. Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.

• Annual bonus.
• Annual equity grant.
• Employee Stock Purchase Plan offering discounted company shares.
• Pension plan with Nasdaq contribution.
• 6 additional days off per year.
• Extra vacation time based on tenure.
• Work from (almost) anywhere – up to 20 days/year.
• Paid time off to volunteer.
• Health insurance.
• Free gym, yoga & pilates classes and discounted in-office massages.
• 24/7 mental health support for you and your family.
• Global mentoring program.
• Unlimited access to e-learning platforms.
• Hybrid work setup.
• Modern and comfortable work environment with fresh fruit, snacks and weekly fika breaks.

For more information, visit Nasdaq Benefits & Rewards Career Page.

Requirements

• Bachelor’s degree in Finance, Economics, or Banking (or equivalent experience may be considered).
• Several years of experience in client support.
• Excellent communication and collaboration skills.
• Proficiency in English (written and spoken).

Preferred Qualifications

• Familiarity with the investment industry or financial services.
• Experience in incident management and release processes.
• Ability to leverage AI tools for workflow optimization.