Summary Generated by Built In

Streamlining HR with integrated tools for OKRs, reviews, learning, and employee well-being.

What is Leapsome?
AI-powered people platformrevolutionizing HR for modern teamse . Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alik
e.

Our purpose is to make work fulfilling for everyone, an our vision is toreshape the future of workd by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement
.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your tasks

The RoleAs a Customer Success Manager, you will help customers maximize their use of the Leapsome platform, manage relationships to reduce churn, support renewals, and gather user feedback for product improvement.

Your Opportunity

As a Customer Success Manager you’re responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory. You will focus on our mid-market customers.

What is your job?

Customer Relationship & Growth

Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets

Own customer renewals and drive net revenue retention across your book of business

Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption

Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome

Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value

Work to make customer success processes and structures scalable as we grow

Leverage customer success platforms and CRM tools to track engagement and proactively identify at-risk accounts

Gather feedback and user stories directly from our customers, come up with ideas to improve the product

Work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!)

Build lasting relationships with our customers and help them build better companies

Who are we looking for?

University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company

Fluent in English and German both in written and spoken form

Proven track record of managing customer renewals and driving net revenue retention

You are a people-person and curious to fully understand your counterpart

You excel at communicating complex processes in a simple way

You strive to provide outstanding customer experiences by effectively communicating the value and ROI of our solutions, ensuring customers recognize the impact on their business goals and objectives

You are process-driven and continuously work to improve existing processes

You have a good understanding of technology and make decisions based on data

Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)

You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space

Previous experience in HR tech or People Operations software

Experience in a high-growth SaaS startup environment

We offer

Reposted 10 Days Ago Be an Early Applicant BerlinHR Tech • SoftwareLeapsome:

Benefits at Leapsome

**Impact:**Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025

Teammates:

Feedback and recognition:

Hybrid model:

Flexible work:

Learning and Development:

Vacation:

Health & Wellness:

Mental health:

Corporate Benefits:

Work-from-home stipend:

Monthly team activities:

Competitive pay

Leapsome’s values

We stay true to our values in everything we do at Leapsome.

Seek impact

Listen & learn

Challenge the status quo

Take ownership & pursue excellence

Be honest & transparent

Be kind & humble

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.

Apply now or keep scrolling to read more about what makes Leapsome a unique workplace!

Contact

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Why Leapsome? Why you?

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here