Your daily tasks:

• Providing the highest level of customer service (contact with clients via phone and e-mail);
• Updating information regarding cases.
• Meeting targets, following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner.

What do we expect from you?

• Language skills: Proficiency in Czech (C1/C2) and Slovak (C1/C2) and knowledge of English (B1-B2 level);
• Experience: Great if you have experience in technology focused roles and in customer service in general;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated, enthusiastic, open to having clear conversations with customers, solution oriented.

Advantages will be:

• Independence AND ability to work with minimal supervision;
• Tech savvy background, ability to solve problems, troubleshooting skills;
• Attention to detail;